Shipping & Delivery
Once your order has been placed and payment has been received, your order will be posted within 24 hours of receiving your order, unless it is a made to order garment (for more information on our made to order service, click here). A physical address where a delivery can be signed for between 9am and 5pm needs to be provided when placing an order. Once your order has been sent, you will be sent a tracking number and it should be expected to arrive to you in 1-5 working days within New Zealand, for rural addresses please allow an extra day.
For international orders, shipping times may vary depending on your location (3 - 15 business days).
- New Zealand, free shipping
- Australia, NZD$25
- Rest of the world, NZD$40
Taxes and Duties
Jessica Greetham unfortunately cannot be held responsible for any duty fees and taxes that may be applied in the country where delivery occurs. This responsibility rests with the customer. if you have any queries, please contact your local customs or courier officer for more information.
Exchanges & Returns
To return your purchase/order, please contact us via firstname.lastname@example.org. Please include which items you would like to exchange/return and we will send you a return address. Ship with the courier of your choice, but we highly recommend getting a tracking number when exchanging/returning an item. You will be expected to pay for your own shipping costs for returns. Please note that shipping costs are non-refundable.
All of our pieces are hand knitted with love and care. In the rare event that an item is classified as faulty, please contact us within 7 days of receipt to proceed. We only offer a refund if the item is deemed faulty.
Exchanges can be made within 14 days of dispatch, under the condition that the items are unused, undamaged and the swing tag still intact. Items are exchangeable for a different colour, or for store credit (valid for 1 year upon receipt of exchange). All exchanges will be shipped to you free of charge. As all the items are hand knitted, waiting times may vary. Items on sale can not be refunded (unless deemed faulty), exchanged or returned.
As each item is hand knitted, production times may take longer as advertised. Once you place your order, we do not accept cancellations because you have had a change of heart. We can cancel your order and offer a store credit (valid for 1 year upon cancellation of your order), but we do not offer refunds on cancellations. Cancellations are not accepted if waiting times are longer than expected, however we do our best to get your order to you as soon as possible.